Aftercare that matches the build.
A custom system should feel dependable. If something feels off, we help you get back to stable performance quickly.
Help when you need it
We’ll guide you through common setup and troubleshooting so your system stays consistent.
Upgrade guidance
When it’s time to upgrade, we’ll recommend changes that keep thermals and stability in check.
Stability-first
If there’s a tradeoff between peak numbers and dependable performance, we’ll choose dependable performance.
Coverage & policies
If you’re comparing builders, these are the pages that explain how Stratos works on-demand: warranty coverage, returns, shipping, and how pricing/estimates are confirmed before parts are ordered.
Before you reach out
If something feels off, these quick checks solve a lot of issues fast — and help us diagnose if you do need support.
- Power: confirm the power cable is fully seated and the PSU switch is on.
- Display: confirm the monitor is plugged into the GPU (not the motherboard) on gaming/creator builds.
- Temperatures: if you notice loud fans or slowdowns, tell us the temps you see and what app/game you were running.
- Errors: take a photo of any error message or blue screen.
Need help or have a question?
Use the contact page to send details (what you’re seeing, what you were doing, any error message). The more specific, the faster the fix.